The thing I found most interesting in this chapter was the listening process. It is a sequence process to help one be more listen oriented. It’s a complex process that involves far more than just hearing. Listening can be defined as an active, complex process that consists of being mindful, receiving physical messages, selecting and organizing material, interpreting communication, responding, and remembering. Mindfulness is the act of being fully present in the moment. Receiving physical messages is the second step and it means to be aware of the way someone is talking just in case there are problems hearing. Selecting and organizing material consists of attending to material that is important or that includes our own personal interests. Interpreting communication is the fourth step in the process and it involves being able to interpret what others are saying while they communicate. Responding is communicating attention and interest. So that the person communicating sees we are involved. The final step in the process is remembering which is the act of retaining what you have heard. Not just going in one ear and out the other.
I really like the way you have summarized these points. It makes it easy to think about the process we have to go through to be a good listener. The most important style of listening is mindful listening and it is the highest compliment we can give to a speaker because it shows that we care. Remembering and being involved during a conversation is also very important and I think this is also the hardest step in the process of active listening because we have to really pay attention and understand the speaker, when usually most information really does go in one ear and out the other.
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